watchlist didn't save
under review
Y
Yellowwood Muskox
I'm having an issue where stock changes in watchlist aren't saving properly. Whenever I add, remove, or reorganize stocks within groups, the changes revert as soon as I refresh the tab a few seconds or minutes later. I usually have to repeat the process 2 to 4 times before the updates stick, which is extremely frustrating.
A
Alejandro Miguez
Hi Yellowwood Muskox,
Thanks for reaching out. To help resolve this, we need a bit more information:
- What email is your Koyfin account registered under? We couldn't find an account for stocksalexde@gmail.com.
- Did this start happening recently, or has it always been an issue?
- If possible, could you share a screen recording of the issue?
Thanks,
Alejandro
Y
Yellowwood Muskox
Alejandro Miguez please check the account again, as the email has been updated.
This has been happening for weeks, I don't have a precise timeline, but it's getting worse.
It seems like modifications are saved for a few minutes, but when the watchlist is refreshed or reopened, it reverts to a former snapshot and removes all modifications.
This seems to happen only when making several modifications at once; if done one by one with a minute-long wait between each, it doesn't seem to happen.
A
Alejandro Miguez
Hi Yellowwood Muskox,
Can you tell us which type of modifications are not being saved? Are you adding/removing columns to the table view? Adding/removing tickers?
Is there a chance you are using multiple tabs simultaneously, causing overlapping saved statuses?
Y
Yellowwood Muskox
Alejandro Miguez Hi,
- removing stock(s) either from the list directly or directly from the stock pages. The stock(s) disappear(s) and come back later on on the watchlist.
- creating sub group: the group is created, then disappear, minutes or dozen of minutes later
- moving stocks within group: same
N
Neighbouring Carp
Alejandro Miguez hi, do you have an update please?
A
Alejandro Miguez
Hi Neighbouring Carp,
I'm afraid we don't have an actual update yet. Our team has reviewed this case and it's still under investigation.
Regards,
Alejandro
A
Alejandro Miguez
updated the status to
under review